Our webstore is currently processing orders 7 days a week. We are a bit slower than normal due to volume but we are responding to inquiries and processing as best as we can. Thank you so much for reaching out and for your continued patience.
We package orders for you for free local delivery or curbside pick-up and arrange details with you via email.
It takes approximately 24-48 hours to package your order if your items are in stock.
If your item is not in stock it will be added to our daily orders.
At the moment, we are experiencing delays from some of our Canadian warehouses so our 24 hour turnaround time is impacted by up to a week.
If you have a question, please send us a note.
Ultimately, we want you to have the right item and be happy with your purchase. Let us know how we can improve or best assist you with your shopping experience - especially during these times.
We have a ton of in-stock product and multiple deliveries a week. Your online order will be reserved on a first come, first serve basis. As soon as your item is ready we will contact you. Should your item be in our delivery, we will let you know the ETA as soon as possible. In the event we need to order your item into the store, our deadline for orders is at noon EST Tuesday-Thursday for next day delivery. Friday and weekend orders are processed for Tuesday delivery. We are experiencing delays at the moment due to the pandemic.
Payment methods accepted at the store: VISA, Mastercard, Cash, Debit
Payment methods accepted online: e-transfer to firstname.lastname@example.org
All orders must be paid in full within 48 hours and we will send you a confirmation note.
If you are worried about gear and apparel sizing, no worries, we will bring in the sizes (if we don't have them) so you can try before you buy in the store. Message us for details. We want you to be happy with your purchase. At this time we are not offering in store fittings. We will do our best to help you narrow down the sizes and offer fittings when it is safe to do so. Meanwhile, feel free to ask us about sizing or request manufacturer size charts. We'd love to hear from you.
We will gladly exchange an item for store credit or other product within 7 days of receipt of product. If you ship an item back to us, you are responsible for all shipping fees.
All items must be in original packaging, show no signs of wear, unwashed, unused and have all original tags and receipt. If an item is shipped back to Simply Moto and does not reflect the original selling condition/have all original packaging and receipt, then no credit/exchange will be issued.
FINAL SALE ITEMS are non-refundable and include helmets, goggles, headwear, socks, clearance/sale items, chemicals, lubricants, cleaners, special order items, opened/used parts and accessories.
Gloves are also a final sale item.
Unfortunately, returns are not being processed at the moment due to COVID-19
If you have an item needing return, please contact us. You will need all original packaging & receipt and you will need to contact us within the 7 day window. We will work with you to get an exchange, but the infrastructure is not ready yet. This is going to be a long process and we thank you in advance for your patience. Warranty claims are processed with original receipt.
Simply Moto offers a standard manufacturer warranty for sales from Simply Moto. If you have a question about a warranty item, let us know - we can help. Bring us the item and we will do our best to replace it or get you a refund. Original receipt is required.
Gift certificates are only sold in-store and are only redeemed in-store (but we can apply it to an online order when you visit us in person).
***We have worked out a system for applying gift cards to your online purchase - call or email us for details.
We are all in this together. And we will figure it out in the safest way possible.
Anytime you want to talk, we are here for you. Contact us via email or social media.
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