35 Main Street West, Grimsby, Ontario L3M 1R3, Canada
Our webstore is currently processing orders 7 days a week. We are a bit slower than normal due to volume but we are responding to inquiries and processing as best as we can. Thank you so much for reaching out and for your continued patience.
You may notice that the only option at check out is in-store pick up and that you can't actually pay for your purchase online. What? Yes. When you "order" an item we will message you back with the details and arrange the best way possible for you to get your item - including calculating shipping, if needed. Total pain in the..
We have also limited inventory to 1 of each in stock item with no back orders allowed on webstore product. What? Yes, our online and brick & mortar inventory do no speak to each other so updates are done almost daily. To reduce the possibility of overselling items and avoid disappointment, we have proceeded this way for now. Long story short, the item may be at the store (example, oil in 1L bottles - you may need 4 but the online store shows 1) so a webform or an email to us will get you an answer from a real human.
It takes approximately 24-48 hours to package your order if your items are in stock.
If your item is not in stock it will be added to our daily orders.
At the moment, we are experiencing delays from some of our Canadian warehouses so our 24 hour turnaround time is impacted by up to a week.
If you have a question, please send us a note. We are more than happy to source items for you. There are brands we have access to that do not have catalogues to display. So if you are looking for something let us know and we will do our best to find it.
Ultimately, we want you to have the right item and be happy with your purchase. Let us know how we can improve or best assist you with your shopping experience - especially during these times.
We have a ton of in-stock product and multiple deliveries a week. Your online order will be reserved on a first come, first serve basis.
As soon as we get the notification we will email you back within 24-48 hours. Check your spam folder please. Monday replies we are way slower since it is our day off.
If your item is in stock, we will let you know. Should your item be in our next order, we will let you know the ETA as soon as possible. In the event we need to order your item into the store, our deadline for orders is at noon EST Tuesday-Thursday for next day delivery. Friday and weekend orders are processed for Tuesday delivery. We are experiencing delays though, like everyone else.
We will arrange shipping or in-store pick up and payments with you in our communication to you.
Once your item is ready we will contact you.
Payment methods accepted at the store: VISA, Mastercard, Cash, Debit
Payment methods accepted online: e-transfer to simplymotocanada@gmail.com
You will be emailed a pending invoice before payment is processed. A receipt will follow.
If you are worried about gear and apparel sizing, no worries, we will bring in the sizes (if we don't have them) so you can try before you buy in the store. Message us for details. We want you to be happy with your purchase. We will do our best to help you narrow down the sizes and offer a fittings so you can leave happy. Meanwhile, feel free to ask us about sizing or request manufacturer size charts. We'd love to hear from you.
We will gladly exchange an item for store credit or other product within 10 days of receipt of product. If you ship an item back to us, you are responsible for all shipping fees.
All items must be in original packaging, show no signs of wear, unwashed, unused and have all original tags and receipt. If an item is shipped back to Simply Moto and does not reflect the original selling condition/have all original packaging and receipt, then no credit/exchange will be issued.
FINAL SALE ITEMS are non-refundable and include helmets, goggles, headwear, socks, clearance/sale items, chemicals, lubricants, cleaners, special order items, opened/used parts and accessories.
Gloves are also a final sale item.
If you have an item needing return, please contact us via email. You will need all original packaging & receipt and you will need to contact us within the 10 day window. We will work with you to get an exchange / store credit / refund where applicable. Warranty claims are processed with original receipt.
Simply Moto offers a standard manufacturer warranty for sales from Simply Moto. If you have a question about a warranty item, let us know - we can help. Bring us the item and we will do our best to replace it or get you a refund. Original receipt is required.
Gift certificates are only sold in-store and are only redeemed in-store (but we can apply it to an online order when you visit us in person). Summer 2021 we created digital gift cards - ask us for details since they are not on the webstore at this time.
***We have worked out a system for applying gift cards to your online purchase - call or email us for details.
We are all in this together. And we will figure it out in the safest way possible.
Anytime you want to talk, we are here for you. Contact us via email or social media.
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