FAQ

We want to do our best and keep you happy! Please read our FAQ or contact us for more info!

Our webstore processing  is open at the same time as our retail store. 


We package orders for you for in-store pick-up while we are at the store and this is a 24-48 hour process during the business week. Our retail store gets 4 deliveries a week and we are always restocking items so some of the items you request may be in our order. If there is a delay beyond 48 business hours, we will contact you.  


If you have a question, send us a note or give us a call at 289.235.8299


Ultimately, we want you to have the right item and be happy with your purchase. Let us know how we can improve or best assist you with your shopping experience.


Online Orders & Payment

We have a ton of in-stock product and multiple deliveries a week. Your online order will be reserved on a first come, first serve basis. As soon as your item is ready we will contact you. Should your item be in our delivery, we will let you know the ETA as soon as possible. In the event we need to order your item into the store, our deadline for orders is at noon EST Tuesday-Thursday for next day delivery. Friday and weekend orders are processed for Tuesday delivery. 


Payment methods accepted at the store: VISA, Mastercard, Cash, Debit

Payment methods accepted online:  e-transfer


All orders must be paid in full within 48 hours and we will send you a confirmation note.

Don't want to commit?

If you are worried about gear and apparel sizing, no worries, we will bring in the sizes (if we don't have them) so you can try before you buy in the store. Message us for details. We want you to be happy with your purchase.  Please do not process an order - give us a call at 289.235.8299 or send us a note. 

Return Policy

We will gladly exchange an item for store credit or other product within 7 days of receipt of product. If you ship an item back to us, you are responsible for all shipping fees. 


All items must be in original packaging, show no signs of wear, unwashed, unused and have all original tags and receipt. If an item is shipped back to Simply Moto and does not reflect the original selling condition/have all original packaging and receipt, then no credit/exchange will be issued. 


FINAL SALE ITEMS are non-refundable and include helmets, goggles, headwear, socks, clearance/sale items, chemicals, lubricants, cleaners, special order items, opened/used parts and accessories. 

Warranty

Simply Moto offers a standard manufacturer warranty for sales from Simply Moto.  If you have a question about a warranty item, let us know - we can help. Bring us the item and we will do our best to replace it or get you a refund. Original receipt is required. 

Gift Cards

Gift certificates are only sold in-store and are only redeemed in-store (but we can apply it to an online order when you visit us in person). If you are reserving a product with a gift certificate please call the store at 289.235.8299 before placing your order. Or send us a message.